A letter from a German authority. What it means and how to reply.
Plain-English explanations of 51 common letters from 18 German authorities: what it says, which deadline applies and what to do next.
Agentur für Arbeit
The Agentur für Arbeit (employment agency) pays Arbeitslosengeld (unemployment benefit) from unemployment insurance (SGB III) and helps people find work and training.
Amtsgericht (local court)
As the Mahngericht (court for payment orders), the Amtsgericht issues Mahnbescheide and Vollstreckungsbescheide. As the Vollstreckungsgericht (enforcement court), it is responsible for seizures of bank accounts and wages.
Ausländerbehörde (immigration office)
The Ausländerbehörde (immigration office) decides on residence permits (Aufenthaltstitel), which means visa extensions, the Aufenthaltserlaubnis (residence permit) and the Niederlassungserlaubnis (settlement permit).
BAföG-Amt (student finance office)
The Amt für Ausbildungsförderung (student finance office, at the Studierendenwerk or the city) decides on BAföG (state financial support for students and trainees) for school pupils and students.
Beitragsservice (licence fee service)
The ARD ZDF Deutschlandradio Beitragsservice collects the Rundfunkbeitrag (broadcasting licence fee), which is payable per home, on behalf of the regional public broadcasters (Landesrundfunkanstalten).
Bürgeramt (citizens' office)
The Bürgeramt (citizens' office) is usually the registration office (Meldebehörde) of the city or municipality: it keeps the population register (Melderegister) and issues ID cards and passports.
Bußgeldstelle (fines office)
The Bußgeldstelle (fines office) deals with administrative offences (Ordnungswidrigkeiten), mainly in road traffic, and sends hearing forms, warnings and fine notices.
Deutsche Rentenversicherung (German pension insurance)
The Deutsche Rentenversicherung keeps your insurance account, pays pensions and decides on rehabilitation (Reha) benefits.
Elterngeldstelle (parental allowance office)
The Elterngeldstelle (parental allowance office) of the federal state or the municipality decides on Elterngeld (parental allowance) under the Federal Parental Allowance and Parental Leave Act (BEEG).
Familienkasse
The Familienkasse (family benefits office) decides on and pays Kindergeld (child benefit) and Kinderzuschlag (child supplement).
Finanzamt (tax office)
The Finanzamt (tax office) assesses income tax and other taxes, processes tax returns and collects unpaid tax debts.
Gerichtsvollzieher (bailiff)
Gerichtsvollzieher (bailiffs) enforce claims on behalf of creditors who have a court title. They seize movable property and take the Vermögensauskunft (statement of assets).
Hauptzollamt (main customs office)
The Hauptzollämter (main customs offices) assess vehicle tax and collect unpaid public claims of the federal government, also for the Bundesagentur für Arbeit (Federal Employment Agency) or health insurance funds.
Jobcenter
The Jobcenter pays basic income support for jobseekers under SGB II (since 1 July 2026 called Grundsicherungsgeld, before that Bürgergeld) and helps you look for work.
- Bewilligungsbescheid (decision granting benefits)
- Aufhebungs- und Erstattungsbescheid (decision cancelling benefits and demanding repayment)
- Einladung zum Meldetermin (invitation to an appointment)
- Minderungsbescheid (Leistungsminderung, benefit reduction)
- Aufforderung zur Mitwirkung (request to provide documents)
Kfz-Zulassungsstelle (vehicle registration office)
The vehicle registration authority of the city or district registers vehicles, deregisters them, and takes them out of service if there is no insurance or vehicle tax is unpaid.
Krankenkasse (health insurance fund)
The statutory health insurance fund decides on benefits such as medical aids, therapies and Krankengeld (sickness benefit), and sets your contributions.
Steueramt der Gemeinde (municipal tax office)
The Steueramt (tax office) of the town or municipality, often also called Stadtkasse or Kämmerei, collects local taxes such as Grundsteuer (property tax) and Hundesteuer (dog tax).
Wohngeldstelle (housing benefit office)
The Wohngeldstelle (housing benefit office) of the city or district decides on the allowance towards your rent, or towards the costs of a home you own and live in.